Tel: (0044) 121 454 5874
Fax: (0044) 121 246 8894
Email: Click to email us
     

How It Works & FAQs

This is what happens from when you download forms in five easy steps

Step One

Download the Registration documents, fill them in and return them by post, fax or  electronically signed e mail. Decide if you require Standard or Express and include a cheque for £100 (standard) or £135 (express) with the registration forms (£135 Standard if you live outside the UK and £165 for Express).  You can pay direct into our account if you contact us on 0044 121 454 5874 for bank details.

Remember to complete all sections of the documents. Your information is confidential and secure, we are covered by the Data Protection Act. But incomplete registration documents will be refused.

Step Two

Once your details have been verified we will e mail you to confirm your successful registration and ask for your instructions.

Step Three

Send us your instructions –

When  you want the work. We will ask you to provide an exact date and it is important to set aside time when you receive the commission to review it. If you advise us within 24 hours of receipt if the work does not meet your written instructions all amendments will be made free of charge but this is strictly within 24 hours. It is your responsibility to set this time aside.
Approximately when your final instructions or instructions/materials will arrive. Whilst we can source your writing team and begin preliminary planning on the basis of a faxed or scanned Formal Instructions Notice we do require the original hard copy of the instructions before we can issue a formal contract to your writing team. When instructing please expedite the sending of hard copy, your hourly rate is dependent upon this. 
Whether you require a researcher or only a writer working from materials you have supplied

We assign a Personal Academic Liaison Officer (PALO) to work with you and give you a 24/7 contact number. They are available for contact as much – or as little – as you want.

Step Four

Your PALO identifies a specialist academic writer and passes your instructions and materials to them. The writer’s first task is to orientate themselves. Is there enough material here? Additional generic references are added at no cost, but your writer might consider more research or materials are needed.  If so your PALO will contact you. We can contract a researcher for the additional work if you wish or you can obtain more materials yourself.

Step Five

Your writer writes the commission and sends it on for proof-reading. Then to make absolutely sure the work is the highest possible standard your PALO passes it to an independent verifier.  This is our quality control. The person who assesses the commission is also a specialist in the field.

And then we send it out to you. All commissions are sent out up to midnight GMT the day required. If for whatever reason it fails to fulfil your written brief in any way inform us within 24 hours and we will make all the changes Free of Charge.

Please remember that our writers are human. There may be an occasional typo or a reference presentation error, because they are used to working to their own schedules, and these we would assume you would rectify/alter in your own customising. Major flaws we obviously take full responsibility for but what we offer is writing and subject expertise, not proof reading.

Frequently Asked Questions

We think we have covered most queries – but if we haven’t just e mail or telephone us 24/7 for a specific answer.

Q. I am nervous about giving my details on the Registration Form. How safe is it?
Q. If I register what do I get?
Q. I haven’t got the work together yet. Is it worth registering anyway?
Q. What happens if I choose not to fill in all the sections on the form?
Q. I filled in all the sections but my registration was refused. Why?
Q. How do I pay the registration fee?
Q. What happens if I commission work and then decide I don’t want it?
Q. What materials should I send and do I get them back?
Q. Will my writer read all the material that I send?
Q. I haven’t got any materials. What can I do?  
Q. I’m not sure about my topic. Can you help?
Q. How will my writer know what I want and make sense of what I send?
Q. Can I send materials or instructions at any time after the work has been booked in?
Q. Can I commission several pieces of work at the same time?
Q. What if my commission is not what I asked for?
Q. What about charges for photo-copying, downloading etc?
Q. Will my script arrive with graphs, charts included? 
Q. How do you know what level I need the script written to if it is not for an academic award?
Q. What happens if I need the work in a couple of days and this is more than the number of hours a writer writes in a day?
Q. Sorry but I think this service is more than I can afford.
Q. Where does my money go to?
Q. I’ve looked at other sites and this is more expensive. Why should I pay more when I can get the work done more cheaply elsewhere?
Q. What materials do I send?


Q. I am nervous about giving my details on the Registration Form. How safe is it?

A. It’s completely safe. We are bound by the Data Protection Act and no client details are passed on to your writer, the verifier - or anyone else. We ask you to provide full details because this is our safeguard and we expect us to work together in mutual trust. We are committed to a completely secure and confidential service. Any of our very many satisfied clients could tell you this – but we’re not able to tell you who they are!   

Q. If I register what do I get?

A. A year of unlimited and immediate access to our bank of writers. You have your own PALO available 24/7 and the rate for constructing your commission will be pegged against increase for 12 months. 

Q. I haven’t got the work together yet. Is it worth registering anyway? 

A. Yes. Once you are registered we can accept your instructions straight away at any time and this can be a big cost saving to you as charges go up with the shorter the deadline. It also means that the rate you arrived with will be the one you are charged for the full 12 months, even if these go up.

Q. What happens if I choose not to fill in all the sections on the form?

A. Sorry, but we won’t accept it.

Q. I filled in all the sections but my registration was refused. Why?

A. We do carry out security checks, so if your name and address don’t match up we will ask you to forward a utility or credit card bill that shows this match

Q. How do I pay the registration fee?

A. By cheque payable to Academic Ghostwriting Services or bank transfer, including BACS. We will give you these details if you telephone us. We don’t put this information in an e mail - and sorry we don’t take credit cards.

Q. What happens if I commission work and then decide I don’t want it?

A. Once we receive your commission it becomes binding because we have contracted a writer’s – and possibly also a researcher’s – time and must compensate them. After commissioning but before beginning writing you can cancel with a Cancellation Fee payable of £500 plus £100 for every 1000 words commissioned.

If you commission work and then need to ‘put it in on hold for later’ we will credit the cancellation fee to your account – you will get this money back.

If writing is already underway the contract is binding and cannot be cancelled. If your writing team is required to modify your chosen date for despatch, for instance if delayed awaiting supervisor comments, a cancellation fee will be charged to compensate your team for the work they would have undertaken in that time.

Q. What materials should I send and do I get them back?

A. Anything and everything you have collected that you feel is needed for writing the commission.

This may include the draft of sections or chapters already completed. Send these if you consider these are essential for completing your commission, but remember these will be subject to a reading fee calculated per thousand words.

Materials will be returned to you once your account is settled and subject to a return postage fee which is calculated as Postage + £5 handling + Time for Conveying the materials to P.O. Depot calculated @ 30 mins. You will be given an exact amount when you request their return.

If you need the materials urgently we suggest you pay your invoice direct into our account and as soon as we have notification of this we can despatch by next day delivery.

If you do not want your materials returned and wish them destroyed we will do so.

Q. Will my writer read all the material that I send?

A. Yes, for instance if you send us a draft to edit it will all be read subject to the appropriate word-count pre-reading fee and the word count for pre reading and editing includes references and all appendices. Only send drafts (chapters or sections) which you either need us to work upon or your writer must read to orient themselves.

Q. I haven’t got any materials. What can I do?  

A. We can contract a researcher for you at an additional cost of 3 hours per 1000 words for undergraduate commissions, 4 hours per 1000 words for masters and 5 hours per 1000 words for PHd or doctorate level work. If your programme demands research we will use the same electronic database access as you would use, you must supply us with log in details.

Q. I’m not sure about my topic. Can you help?

A. Once registered we suggest a telephone discussion with your PALO so that you can brainstorm ideas and make sure we are completely clear what you require from us. This is arranged by e mail with a number of alternative times and costed at the pro rata rate.   

Q. How will my writer know what I want and make sense of what I send?

A. All our writers are experienced in academic work and what is required. At their discretion they will modify your draft as required and in accordance with their profesional opinion always to deliver the best possible outcome.

However if you do not provide essential information about, for instance, the organisation which is the focus of your commission, your writer cannot be held responsible for these omissions. Your writer will work from what you choose to provide and in those cases where there is a clear deficit it is the writer's decision how best to proceed.

Q. Can I send materials or instructions at any time after the work has been booked in?

A. Yes, you can send to us at any stage. But we calculate your rate from the date of the last instruction or receipt of materials, so it is more cost effective to think through everything you need and send it in one communication rather than several e mails.

Q. Can I commission several pieces of work at the same time?

A. Yes, that is not a problem. If you commission everything at once it will reduce your costs because the longer the lead-time the lower the rate. But we don’t begin work on the next piece until the one you have already received is paid for.

Please note that during academic vacation times we continue to accept instructions but this time cannot be counted in calculating the number of working days before work is begun.  We still strongly advise you instruct as soon as you are able, even if it is during vacation time, as this allows us longer to secure your best match writer. During vacations we operate normal working hours and all materials and instructions received will be logged in. 

Q. What if my commission is not what I asked for?

A. We provide all amendments if your commission does not meet your written instructions Free, provided that you advise us within 24 hours of our sending the script. If your instructions are clear it is very rare that your commission isn't what  you asked for or expect but each university has its own way of referencing or formatting and especially on the first commission fine tuning in this may be required.

When instructing please advise us by what date you require the amendments completed and please allow enough time for these to be carried out because they must, once again, pass through internal and external verification before being sent to you. Fine tuning is sometimes needed and especially if this is the first commission and we do advise that you allow a minimum of one week, bearing in mind this may take several drafts. We can take no responsibility if the amendment period and time taken to complete these impacts upon any dates in relation to submission to a tutor or supervisor.

Q. What about charges for photo-copying, downloading etc?

A. A range of miscellaneous costs are aggregated together and will be shown under the heading 'Sundries' on your final bill. These include; downloads and photo-copying at 35p per sheet copied for: your PALO so that he/she can liaise with your writer and answer any queries, the pre-reader, researcher if you have contracted one, writer and the verifier and one copy must be retained in our office. The Transportation charge, if it applies, denotes conveying materials in book or hard copy form to writer, verifier etc. and there is a 2 hour minimum charge for backward and forward chaining, which is co-ordinating all parts of your commission. Communication costs include 1 hour minimum charge for receiving your brief, sourcing a writer and liaising with them and a 30 min. Registration administrative charge is required for all new clients. Finally the Verifier provides the independent 'quality control' of your completed script and this task is calculated in 5000 word blocks. Sundries are always costed at immediate rate for the appropriate band level.

Q. Will my script arrive with graphs, charts included? 

A. Some clients prefer to construct their own graphs and charts. Our writers are essentially writers only but if you wish us to include any graphics in your script this can be done at a nominal additional charge. We work with only one company for quality and security and they construct all charts, graphics and flow charts on our behalf.   

Q. How do you know what level I need the script written to if it is not for an academic award?

A. Papers for refereed journals are always written to Doctoral level and academic lectures and presentations at least to Masters, unless you advise us otherwise at time of instructing.

Q. What happens if I need the work in a couple of days and this is more than the number of hours a writer writes in a day?

A. We will deploy additional teams and appoint a co-ordinator to oversee your commission and this will carry an additional cost starting at £500 per team for 5,000 words.

Q. Sorry but I think this service is more than I can afford.

A. If you are on a tight budget let us know your ceiling and we will let you know what we can deliver. It may be that you want us to write one or two chapters, or to tackle the chapter that’s causing you problems.

Q. Where does my money go to?

A. We take a nominal 'handling fee' for organising your commission, accessing your writer and verifier and for distributing materials which are identified as 'Sundries' on your account. There is a mandatory 30 minutes costed as 'Sundries' allocated for registration, together with an administrative fee of one hour for sourcing your writer. We allow gratis one e mail of instruction and one in response advising you that we have located a writer. If communication prior to instruction is protracted we levy an admin. fee aggregated in 30 minute units depending upon the time expended. The remaining money we pay to your writer.

Q. I’ve looked at other sites and this is more expensive. Why should I pay more when I can get the work done more cheaply elsewhere?

A. Yes, we are more expensive but we also believe that you get what you pay for. For instance, unlike other companies, from us you get;

a PALO and 24/7 contact if required
a professional academic writer and/or researcher
an independent Verifier to quality check your commission before delivery
a 24 hour free amendment period if instructions not met guarantee
14 days to pay.

Q: What materials do I send?

A. If your University or organisational data base requires a user name and a password or other access details, please ensure these are sent with your instructions or before your writer begins your commission. The information must be correct and is mandatory upon all higher degree commissions that demand a research component. At lower level if you fail to provide correct access information your writer will source from wherever they are able, but the outcome of the commission is at your own risk.

If sending files, please ensure these are sent  in appropriate format.In the event of any file sent, which fails to open, the writer reserves the right to utilise material from another source at his discretion.

For returning clients with a good credit rating we also offer a zero interest planned payment option. Please put this request in writing before  the commencement of your commission as this will need to be agreed with your writing team.
For further information such as Office Hours, Vacation working and writer and PALO credentials check us out at About Us

> Click here to make an enquiry or to register with us

 
 
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© Elizabeth Hall Associates, 2007